Privacy and Cookies Policy



This Master Privacy Policy (“Privacy Policy”) relates to the website and/or any sub-website and/or associated domains (and/or sub-domains) of (hereinafter referred to as the “Site”) the services (which may include sale of goods if applicable) provided by Malta Properties Company plc, the owner of the Site, (“We”, “Us”, “Our”, “Ourselves” and/or “Malta Properties”) and any related software applications (‘Apps’), where Personal Data is processed by the same (via the Site, any of Our Apps or otherwise) relating to You. In this Master Privacy Policy, “You” and “Your” and “User” refer to an identified or identifiable natural person being the User of the Site and/or client (or prospective client) of any of Our services. Our full details, including contact details, can be read below.

Although this Privacy Policy provides detailed, layered information on how and why We generally process Personal Data via our Services as well as detailed information about Your various rights, there may also be other specific and tailor-made policies or other notices relating to particular services We offer and which may be available online or via applications. Such policies and notices will, in most cases, provide You with more focused and detailed information on the specific processing operations for those particular services or features (for example, the specific legal basis for processing certain categories of Personal Data and the specific purpose for doing so depending on the matter at hand).

Although Our goal is to always be as clear and transparent as possible, We appreciate that legal documents can sometimes be difficult to read. However, We strongly encourage You to read this Privacy Policy (which is layered for Your convenience) with care. Please do not hold back from contacting Us for any clarification You may need. For example, if You need clarification on a specific legal basis We are relying on to process Your Personal Data for a specific processing operation, We would be happy to provide You with any such information You may need.

However, if You choose not to read this notice in full, these are the key points We would like for You to take away:

  1. Your information is controlled by Malta Properties Company plc. If you have any questions or concerns about how your information is handled, please direct your inquiry here.
  2. Malta Properties processes all personal data lawfully and in a proportionate, fair and justified manner and in a manner which recognises, respects and protects your rights. These rights include your right to access, rectify and port out your personal data. Where circumstances allow this, you can also erase the data we hold on you or suspend, withdraw your consent or object to how we collect, use and save your personal information. Learn more.
  3. We process Your information solely for the purpose of providing You with the service/s You requested. In order to do this, We may also require the services of other companies and may therefore need to share Your information with them. However, We will always do this in a safe way which is consistent with your rights and in accordance with our legal obligations. Learn more.
  4. The main reasons we process your information is for us to deliver and maintain the services we offer, for the payment of our services, to improve and develop our products and services and, if you have consented to it, for marketing purposes.
  5. Unless you misuse our services or properties or act in breach of any of your applicable legal or contractual obligations, none of the ways in which we process your personal information will have any legal effects on you.

Contents of this Master Privacy Policy

Applicable laws

As an entity established in Malta, EU, the main privacy laws that are applicable to Us in so far as You are concerned, are as follows:

All the above referred to together as the “Data Protection Laws”

What is personal data

PERSONAL DATA” means any information that identifies You as an individual or that relates to an identifiable individual.

Whenever it is not possible or feasible for Us to make use of anonymous and/or anonymised data (in a manner that does not identify any Users of the Site or customers of Our services), We are nevertheless committed to protecting Your privacy and the security of Your Personal Data at all times.

We collect Personal Data in various ways both digitally via the Site (either when You choose to provide Us with certain data or in some cases, automatically or from third parties) as well as non-digitally (for example when You fill in a physical form to benefit from one or more of Our services).

Personal data we collect about you

There are various categories of Personal Data that We collect about You, namely:

Registered Shareholder/Tenant Details: This includes data such as your name, surname, ID card number, passport number (where applicable), Malta Stock Exchange number (where applicable), postal address, contact numbers and email address.

Tracking Data: This means data such as your IP Address when You use Our website, as explained below in Cookies and the use of Our Site.

Financial Information: this relates to banking information You provide Us with in order to effect banking transactions and payments.


Some of the categories of Personal Data above are collected directly from You (for example, Your Mobile number and Email address). However, as a shareholder, MOST OF THE PERSONAL DATA WE USE IS COLLECTED FROM OTHER SOURCES, namely the Malta Stock Exchange, which informs us of your shareholding by means of monthly market transfer reports, as well as from CSB Group Malta – as the appointed managers of the MPC Shareholder Trust – which is responsible for tracing beneficiaries and transferring shares and informing us accordingly of Your details.

For a detailed description of the reasons why We process the categories of Personal Data above (and any other specific Personal Data We process) as well as the corresponding legal ground(s) for doing so please see the ‘What We Use Your Personal Data For (Purpose of Processing)’ below.

For information/Personal Data that We may collect automatically via the Site, please see the section on Cookies and the Use of Our Site below.

How and why we collect personal data

As a general rule, We do not collect any Personal Data, that is, information that identifies You as an individual, other than that which We require as a Public Listed Company such as the data (including Registration Details) which We receive from the Malta Stock Exchange, CSB Group, when You contact Us with enquiries relating to Your shareholding, when subscribing to any service offered by Us or via Our Site, such as any newsletters as may be issued by Us from time to time (see Personal Data We Collect About You above).

Unless otherwise specified and subject to various controls, as a general rule, We only collect Personal Data (from You or elsewhere) that We:

For a detailed description of the reasons why we process specific categories of personal data as well as the corresponding legal ground(s) for doing so, please see the ‘What We Use Your Personal Data For (Purpose of Processing)’ below.

Personal data relating to third parties

By providing Us with or allowing Us to access Personal Data relating to individuals other than Yourself, such as by nominating a Proxy to vote instead of you, You are letting Us know that You have the authority to send Us that Personal Data or the authority to permit Us to access those data in the manner described in this Privacy Policy.

What we use your personal data for (purpose of processing)

The following is description of what We use Your Personal Data for and the corresponding legal ground(s) we rely on for doing so.

For more detail on what is meant by terms such as ‘Contact Details’, ‘Registration Data’ and other categories of Personal Data used in the tables below, please see the section above relating to Personal Data We Collect About You.

Please note that WHERE WE RELY ON YOUR CONSENT, THIS CAN BE WITHDRAWN AT WILL (See Special Note on Consent below).

Shareholders and Tenants:

Set up a record on our systemsRegistration Data
Contact Data
Financial Information
Other Communication Data
Contractual Necessity
Legitimate interest (to ensure we have an accurate record)
To manage our relationship with youRegistration Data
Contact Data
Financial Information
Other Communication Data
Transaction data
Contractual necessity
Legitimate interest (to ensure we have an accurate record)
Compliance with legal obligations
To establish and investigate any suspicious behaviour in order to protect our business from any risk and fraudRegistration Data
Contact Data
Identification and Verification Data
Transaction data
Legitimate interest (detection and prevention of fraud)
Subscribing to a newsletter or mailing listRegistration Data/Contact DetailsYour consent
Requests You send Us to use/receive any of OurContact DetailsContractual Necessity
Contacting you about any commercial properties that become availableContact DetailsContractual Necessity
Your consent
Record keeping obligationsRegistration Data
Contact Data
Financial Information
Transaction data
Compliance with legal obligations

Ongoing clients of our services

Maintain records on our systemsRegistration Data
Contact Data
Financial Information
Other Communication Data
Contractual necessity
Legitimate interest (to ensure we have an accurate record)
Continue to manage our relationship with youRegistration Data
Contact Data
Financial Information
Other Communication Data
Transaction and Usage data
Contractual necessity
Compliance with the legal obligations
To contact you for customer care purposesContact DataLegitimate Interests
Comply with legal and regulatory obligationsContact DataLegal Obligation
To process and manage payments transactions (where applicable)Financial InformationContractual necessity
to be able to provide You with (some or all of) Our servicesRegistration Data/ Contact DetailsContractual Necessity
to be able to provide You with marketing material that You may have requested from Us or that We may be authorized at law to provide to YouMarketing DataYour Consent (where we need this)
Our legitimate interests (where we don’t need Your consent)

Should We need to process Your data for a new purpose in the future, which is entirely unrelated to the above, We will inform You of such processing in advance and You may exercise Your applicable rights (as explained below) in relation to such processing.

Finally, do note that without certain Personal Data relating to You, We may not be in the position to provide some or all of the services You expect from Us.

Special note on consent

For the avoidance of all doubt, We would like to point out that in those limited cases where We cannot or choose not to rely on another legal ground (for example, Our legitimate interests), We will process Your Personal Data on the basis of Your consent.

In those cases where We process on the basis of Your consent which We shall have obtained in a clear and manifest manner from You, YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME and this, in the same manner as You shall have provided it to Us.

Should You exercise Your right to withdraw Your consent at any time (by writing to Us at the physical or email address below), We will determine whether at that stage an alternative legal basis exists for processing Your Personal Data (for example, on the basis of a legal obligation to which We are subject) where We would be legally authorised (or even obliged) to process Your Personal Data without needing Your consent and if so, notify You accordingly.

When We ask for such Personal Data, You may always decline, however should You decline to provide Us with necessary data that We require to provide requested services, We may not necessarily be able to provide You with such services (especially if consent is the only legal ground that is available to Us).

Just to clarify, consent is not the only ground that permits Us to process Your Personal Data. In the last preceding section above We pointed out the various grounds that We rely on when processing Your Personal Data for specific purposes.

Accuracy of personal data

All reasonable efforts are made to keep any Personal Data We may hold about You up-to-date and as accurate as possible. You can check the information that We hold about You at any time by contacting Us in the manner explained below. If You find any inaccuracies, We will correct them and where required, delete them as necessary. Please see below for a detailed list of Your legal rights in terms of any applicable data protection law.

Direct marketing

We only send mail, messages and other communications relating to marketing where We are authorised to do so at law. In most cases We rely on Your consent to do so (especially where We use electronic communications). If, at any time, You no longer wish to receive direct marketing communications from Us please let Us know by contacting Us at the details below or update Your preferences on any of Our Site(s) or Apps (where applicable). In the case of direct marketing sent by electronic communications (where We are legally authorised to do so) You will be given an easy way of opting out (or unsubscribing) from any such communications.

Please note that even if You withdraw any consent You may have given Us or if You object to receiving such direct marketing material from Us (in those cases where We do not need Your consent), from time to time We may still need to send You certain important communications from which You cannot opt-out.

Transfers to third countries

As a general rule, the data We process about You (collected via the Site, any of our Apps or otherwise) will be stored and processed within the European Union (EU)/European Economic Area (EEA) or any other non-EEA country deemed by the European Commission to offer an adequate level of protection (the so-called ‘white-listed’ countries listed here:

In some cases, it may be necessary for Us to transfer Your Personal Data to a non-EEA country not considered by the European Commission to offer an adequate level of protection (for example to one or more of Our data processors located there). For example, for the implementation of Your desired transaction it can be necessary that We disclose Your Personal Data to banks outside the EEA.

In such cases, apart from all appropriate safeguards that We implement, in any case, to protect Your Personal Data, We have put in place additional adequate measures. For example, We have ensured that the recipient is bound by the EU Standard Contractual Clauses (the EU Model Clauses) designed to protect Your Personal Data as though it were an intra-EEA transfer. You are entitled to obtain a copy of these measures by contacting Us as explained below

Internet communications

You will be aware that data sent via the Internet may be transmitted across international borders even where sender and receiver of information are located in the same country. We cannot be held responsible for anything done or omitted to be done by You or any third party in connection with any Personal Data prior to Our receiving it including but not limited to any transfers of Personal Data from You to Us via a country having a lower level of data protection than that in place in the European Union, and this, by any technological means whatsoever (for example, WhatsApp, Skype, Dropbox etc.).

Moreover, We shall accept no responsibility or liability whatsoever for the security of Your data while in transit through the internet unless Our responsibility results explicitly from a law having effect in Malta.

Authorised disclosures

Without prejudice to anything contained in this Privacy Policy and in the interest of full transparency, We reserve the right to disclose (and otherwise process) any relevant Personal Data relating to You which We may be processing (including in certain cases relevant IP addresses) to authorised third parties in or outside the EU/EEA if such disclosures are allowed under the Data Protection Laws (whether or not You have provided Your consent) including but not limited to:

  1. the purpose of preventing, detecting or suppressing fraud (for example, if You provide false or deceptive information about Yourself or attempt to pose as someone else, We may disclose any information We may have about You in Our possession so as to assist any type of investigation into Your actions);
  2. in the event of Malta Properties being involved in a merger, sale, restructure, acquisition, joint venture, assignment, transfer;
  3. to protect and defend Our rights (including the right to property), safety, or those of Our affiliates,
    of Users of Our Site or even Your own;
  4. to protect against abuse, misuse or unauthorised use of Our Site;
  5. for any purpose that may be necessary for the performance of any agreement You may have entered into with Us (including the request for provision of services by third parties) or in order to take steps at Your request prior to entering into a contract;
  6. to comply with any legal obligations such as may arise by way of response to any Court subpoena or order or similar official request for Personal Data; or
  7. as may otherwise be specifically allowed or required by or under any applicable law (for example, under anti-money laundering legislation).

Sharing of personal data with other categories of recipients

Relevant data will also be disclosed or shared as appropriate (and in all cases in line with the Data Protection Laws) to/with members and staff of Malta Properties, to/with other entities within the Malta Properties and/or to/with affiliated entities and/or sub-contractors established within the European Union if pertinent to any of the purposes listed in this Privacy Policy. Personal information will only be shared by Us to provide the services You request from Us or for any other lawful reason (including authorised disclosures not requiring Your consent).

Any such authorised disclosures will be done in accordance with the Data Protection laws (for example all Our processors are contractually bound by the requirements in the said Data Protection Laws, including a strict obligation to keep any information they receive confidential and to ensure that their employees/personnel are also bound by similar obligations). The said service providers (Our processors) are also bound by a number of other obligations (in particular, Article 28 of the GDPR).

Your Personal Data will never be shared with third parties for their marketing purposes (unless You give Your consent thereto).

The third parties who We may disclose to and/or share Your Personal Data with are, at the date of this Privacy Policy, the following:

Cloud Service ProvidersHosting of data under state-of-the-art security protocols and our exclusive control
IT Service ProvidersMaintenance and support of our IT systems/Website(s) - with restricted access and under our strict controls
AuditorsCompliance with our auditing obligations – with
access granted only to essential personal data
Real Estate AgentsSearching the market for properties
Stock BrokersEffecting Your shareholding transactions
BanksEffecting Your shareholding transactions
Public AuthoritiesCompliance with legal obligations and only after verifications are made into necessity of disclosure.

Security measures

The personal information which We may hold (and/or transfer to any affiliates/partners/subcontractors as the case may be) will be held securely in accordance with Our internal security policy and the law.

We use reasonable efforts to safeguard the confidentiality of any and/or all Personal Data that We may process relating to You and regularly review and enhance Our technical, physical and managerial procedures so as to ensure that Your Personal Data is protected from:

To this end We have implemented security policies, rules and technical and organisational measures to protect the Personal Data that We may have under Our control. All our members, staff and data processors (including specific subcontractors, including cloud service providers established within the European Union), who may have access to and are associated with the processing of Personal Data, are further obliged (under contract) to respect the confidentiality of Our Users’ or clients’ Personal Data as well as other obligations as imposed by the Data Protection Laws.

Despite all the above, We cannot guarantee that a data transmission or a storage system can ever be 100% secure. For more information about Our security measures please contact Us in the manner described below.

Authorised third parties, and external/third party service providers, with permitted access to Your information (as explained in this Privacy Policy) are specifically required to apply appropriate technical and organisational security measures that may be necessary to safeguard the Personal Data being processed from unauthorised or accidental disclosure, loss or destruction and from any unlawful forms of processing.

As stated above, the said service providers (Our data processors) are also bound by a number of other obligations in line with the Data Protection Laws (particularly, Article 28 of the GDPR).

Retention periods

We will retain Your Personal Data only for as long as is necessary (taking into consideration the purpose for which it was originally obtained). The criteria We use to determine what is ‘necessary’ depends on the particular Personal Data in question and the specific relationship We have with You (including its duration).

Our normal practice is to determine whether there is/are any specific EU and/or Maltese law(s) (for example tax or corporate laws) permitting or even obliging Us to keep certain Personal Data for a certain period of time (in which case We will keep the Personal Data for the maximum period indicated by any such law). For example, any data that can be deemed to be ‘accounting records’ must be kept for ten (10 years).

We would also have to determine whether there are any laws and/or contractual provisions that may be invoked against Us by You and/or third parties and if so, what the prescriptive periods for such actions are (this is usually five (5) years). In the latter case, We will keep any relevant Personal Data that We may need to defend Ourselves against any claim(s), challenge(s) or other such action(s) by You and/or third parties for such time as is necessary.

Where Your Personal Data is no longer required by Us, We will either securely delete or anonymise the Personal Data in question.

Processing for research and statistical reasons

Research and statistics using User or client information is only carried out so that We may understand Our Users’ and/or clients’ needs, to develop and improve Our services/activities and/or for philanthropic goals representative of Malta Properties’ purpose. In any case, We will always ensure to obtain any consent We may legally require from You beforehand. As in all other cases, We will also ensure to implement all appropriate safeguards as may be necessary.

Links to third party sources

Links that We provide to third-party websites are clearly marked and We are not in any way whatsoever responsible for (nor can We be deemed to endorse in any way) the content of such websites (including any applicable privacy policies or data processing operations of any kind). We suggest that You should read the privacy policies of any such third-party websites.

Cookies and the use for our site

Our Site does not collect any cookies or any other similar technologies, not even for functionality purposes.

However, the Site uses the Google Maps map service via an API. This is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If You use the link to Google Maps, which is provided on the Site, in order to locate Our main office or any of Our properties, no cookie is set, but it becomes necessary to store Your IP address in order to provide such functionality.

This information is generally transmitted to a Google server in the USA and stored there. We and the provider of this site have no influence on this data transfer and the use of this service is entirely subject to Your own consent preferences and choices.


The Site and Our services are not intended to be used by any persons under the age of eighteen (18) and therefore We will never intentionally collect any Personal Data from such persons. If You are under the age of consent, please consult and get Your parent’s or legal guardian’s permission to use the Site and to use Our services.

We shall consider that any Personal Data of persons under the age of eighteen (18) received by Us, shall be sent with the proper authority and that the sender can demonstrate such authority at any time, upon Our request.

Your rights under the data protection laws

Before addressing any request You make with Us, We may first need to verify Your identity. In all cases We will try to act on Your requests as soon as reasonably possible.

As explained in the Retention Periods section above, We may need to keep certain Personal Data for compliance with Our legal retention obligations but also to complete transactions that You requested prior to the change or deletion that You requested.

Your various rights at law include:

Your Right of Access

You may, at any time request Us to confirm whether or not We are processing Personal Data that concerns You and, if We are, You shall have the right to access that Personal Data and to the following information:

Upon request, We shall (without adversely affecting the rights and freedoms of others including Our own) provide You with a copy of the Personal Data undergoing processing within one month of receipt of the request, which period may be extended by two months where necessary, taking into account the complexity and number of the requests. We shall inform You of any such extension within one month of receipt of the request, together with the reasons for the delay.

Your Right to Rectification

You have the right to ask Us to rectify inaccurate Personal Data and to complete incomplete Personal Data concerning You. We may seek to verify the accuracy of the data before rectifying it.

Your Right to Erasure (The Right to be Forgotten)

You have the right to ask Us to delete Your Personal Data and We shall comply without undue delay but only where:

In any case, We shall not be legally bound to comply with Your erasure request if the processing of Your Personal Data is necessary:

There are other legal grounds entitling Us to refuse erasure requests although the two instances above are the most likely grounds that may be invoked by Us to deny such requests.

Your Right to Data Restriction

You have the right to ask Us to restrict (that is, store but not further process) Your Personal Data but only where:

Following Your request for restriction, except for storing Your Personal Data, We may only process Your Personal Data:

Your Right to Data Portability

You have the right to ask Us to provide Your Personal Data (that You shall have provided to Us) to You in a structured, commonly used, machine-readable format, or (where technically feasible) to have it ‘ported’ directly to another data controller, provided this does not adversely affect the rights and freedoms of others. This right shall only apply where:

Your Right to Withdraw Consent (when We rely on consent)

See Our Special Note on Consent for detailed information on this right (which You may exercise at any time).

Your Right to Object to Certain Processing

In those cases where We only process Your Personal Data when this is 1.) necessary for the performance of a task carried out in the public interest or 2.) when processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party, You shall have the right to object to processing of Your Personal Data by Us. Where an objection is entered, the processing of data shall cease, unless We as data controller provide compelling and legitimate grounds requiring the continuation of the data processing which outweigh the objections You may have raised.

When Your data is processed for direct marketing purposes, You have the right to object at any time to the processing of Your Personal Data, which includes profiling to the extent that it is related to such direct marketing. For the avoidance of all doubt, when We process Your Personal Data when this is necessary for the performance of a contract, when necessary for compliance with a legal obligation to which We are subject or when processing is necessary to protect Your vital interests or those of another natural person, this general right to object shall not subsist.

Your Right to lodge a Complaint

You also have the right to lodge complaints with the appropriate Data Protection Supervisory Authority. The competent authority in Malta is the Office of the Information and Data Protection Commissioner (OIDPC).

We kindly ask that You please attempt to resolve any issues You may have with Us first (even though, as stated above, You have a right to contact the competent authority at any time).

What we may require from you

As one of the security measures We implement, before being in the position to help You exercise Your rights as described above We may need to verify Your identity to ensure that We do not disclose to or share any Personal Data with any unauthorised individuals.

Time limit for a response

We try to reply to all legitimate requests within one month from receiving them. In some particular cases (for example, if the matter is particularly complex or if You send Us multiple requests), it may take Us longer than a month. In such cases, we will notify You accordingly and keep You updated.


Malta Properties Company plc a company registered in Malta with company registration number C 51272 and whose registered office address is at Triq Emvin Cremona, Floriana, FRN1281, MALTA is the data controller responsible for processing Your Personal Data that takes place via the Site or in the manner explained above (or in the condensed privacy policy or notice that directed You here).

If You have any questions/ comments about privacy or should You wish to exercise any of Your individual rights, please contact Us at: or by writing to Company Secretary, Triq Emvin Cremona, Floriana, FRN1281, MALTA (at the address above) by phoning Us using telephone number (+356) 21230032 (during normal office hours) or by contacting Our Data Protection Officer.


We reserve the right, at Our complete discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time. If You are an existing client with whom We have a contractual relationship You shall be informed by Us of any changes made to this Privacy Policy (as well as other terms and conditions relevant to the Site). We shall also archive and store previous versions of the Privacy Policy for Your review.

As a User of the Site with which We have no contractual relationship or even a lawful way of tracing, it is in Your interest to regularly check for any updates to this Privacy Policy (which are usually deemed to be effective on the date they are published on the Site), in the event that Our attempts to notify You of such updates do not reach You.

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Last Updated on 24th May 2018